Return and Refund Policy

Overview. SANDMARCED is an independent online store. We are not affiliated with any other website. Support is email only. We do not offer phone support.

30-day window

You may request a return within 30 days of the delivery date, not the order date. Email support@sandmarced.com first with your name, order number, and the item. Wait for a prepaid Return Label. Do not ship the item back on your own. Returns sent without our label are not processed.

Condition

Items must be unused except for inspection, in resalable condition, with original packaging and accessories, and with the order number. Opening a package only to inspect the product is allowed.

Return shipping

For U.S. returns, we cover return shipping with the prepaid label we send. If we shipped the wrong item or the item has a quality defect, we also cover return shipping and will replace the item or refund you after inspection.

Refunds

After the warehouse receives the return and inspection is approved, we refund the original payment method within 3 business days. Your bank may take longer to post the credit.

What we cannot accept

Requests past 30 days from delivery; missing packaging or proof of purchase; damage from misuse, liquid, or drops; and bulk or custom orders except where the law requires otherwise.

Cancellations

Unshipped orders can be canceled by email at no charge. Refunds for unshipped cancellations are usually issued within 1–3 business days. After an order has shipped, use this return policy.

Questions: support@sandmarced.com · Monday–Friday, 9:00 AM–6:00 PM U.S. EST.